SHIPPING & DELIVERY
Order Processing and Dispatch:
Most orders, with the exception of handmade paintings and canvas prints, are dispatched within 1-2 business days from our location in Canada. Handmade paintings and canvas prints are made on order and will be dispatched within 2-3 weeks.
Estimated Delivery Time:
For orders within Canada, the estimated delivery time is 2-6 business days. For orders to the USA, the estimated delivery time is 2-7 business days. Please note that these are approximate timeframes and actual delivery times may vary.
Carriers and Online Tracking:
We utilize trusted carriers such as Canada Post, USPS, UPS, FedEx, Canpar, Purolator, or similar services for our shipments. All orders come with an online tracking facility, allowing you to monitor the progress of your package from dispatch to delivery.
Exceptions and Factors Affecting Delivery Time:
It's important to note that handmade paintings and canvas prints require additional time for creation and will be dispatched within 2-3 weeks. Additionally, the actual delivery time of carriers may vary due to factors beyond our control, such as staffing, network congestion, Covid-related delays, border security, and other unforeseen circumstances.
While any delivery delays are beyond our control, we are committed to supporting our customers throughout the shipping process. If you experience any delays, we are here to assist you in tracking your shipment and following up with the carriers to facilitate expedited delivery.
We strive to provide you with a seamless shipping experience, and we appreciate your understanding regarding any potential delays that may occur. Should you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team.